Terms and refunds
These terms cover consultations booked and paid on this site. Work on a case is agreed separately, with a fixed quote, after the consultation.
The consultation
A consultation is a session with Counsellor Mohamed Ali or a lawyer he assigns, at the time and in the format you booked. It gives you advice on your situation; it does not by itself mean we act for you.
If you hire us for the case, the full consultation fee is deducted from the case fee.
Changes and refunds
You can move your consultation yourself up to 24 hours before it starts, using the link in your confirmation email.
If you cancel at least 24 hours before, we refund the fee in full. Later cancellations and missed consultations are not refunded.
If we have to move your consultation, you choose a new time or a full refund.
Information on this site
Guides and checklists on this site are general information and may not cover your situation or recent changes by the authorities. Rely on the advice you receive in your consultation.